Shipping Policy

Shipping & Return Policy

At Gumvits, we are committed to delivering your orders efficiently, securely, and with a strong focus on customer satisfaction. Please review our shipping and return guidelines below.

1. Shipping Coverage

We provide shipping services across all regions of Pakistan. Orders are delivered to the postal address provided by the customer at checkout. It is the customer’s responsibility to ensure that all delivery details are accurate and complete.

2. Delivery Time

Orders are typically processed and delivered within up to 3 working days. Delivery timelines may vary during peak seasons, promotional campaigns, public holidays, or due to unforeseen logistical delays or nationwide disruptions.

3. Order Tracking

Once your order has been dispatched, tracking details may be shared via email or SMS (where applicable), allowing customers to monitor their shipment status until delivery.

4. Cash on Delivery (COD)

Gumvits offers a secure and convenient Cash on Delivery (COD) option across Pakistan.

● Payment is collected at the time of delivery.

● Customers must pay the courier before receiving the parcel.

● COD orders are subject to courier verification and service availability in certain areas.

● In case of refusal or failed delivery attempts, COD access may be restricted for future orders.

5. Parcel Inspection

For security reasons, courier companies may not allow opening of parcels before payment. Customers are advised to carefully inspect the package immediately after receiving it.

If the parcel appears damaged, tampered with, or inconsistent with the order, please contact our customer support team without delay.

For verification purposes, customers are strongly advised to record a short unboxing video at the time of opening the parcel to ensure safe delivery and accurate order fulfillment.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our separate Return & Exchange Policy. Customers are encouraged t review that policy before initiating any return request.

7. Delivery Responsibility

Once the parcel has been handed over to the courier service, responsibility for delivery lies with the logistics provider. However, Gumvits will assist customers in resolving delivery-related issues wherever possible.

8. Contact Us

For any questions regarding shipping, delivery, or order status, please contact our support team through the official contact details provided on our website.

If you have any queries, you may contact us at:
Email: contact@gumvits.pk
Phone: +92 340 0687687

Exchange & Return Policy

Exchange & Return Policy

At Gumvits, customer satisfaction is our priority. We are committed to delivering high-quality products in excellent condition. If you are not completely satisfied with your purchase, please review our Exchange & Return Policy below.

Eligibility for Returns & Exchanges 

- Products may be returned or exchanged within 7 days of receiving your order.

- Items must be unused, unopened, and in their original packaging with all safety seals intact.

- Opened, used, damaged, or tampered products are not eligible for return or exchange.

- Products that have been improperly stored or exposed to excessive heat, direct sunlight, moisture, or other conditions that may affect their quality after delivery will not be eligible for return or exchange.

- Returns, exchanges, or refunds will not be accepted based on personal preferences regarding taste, flavor, texture, or appearance, nor for minor variations in the color, shape, or texture of gummy supplements resulting from natural ingredients or the manufacturing process.

- Promotional, discounted, clearance, or special-offer items may not qualify for returns or exchanges unless they are defective or damaged upon delivery.

- Proof of purchase, such as an order confirmation or invoice, is required for all return and exchange requests.

How to Request a Return or Exchange

- Contact the Gumvits customer support team within 7 days of receiving your order.

- Provide your order number and the reason for your return or exchange request.

- Once your request is approved, you will receive instructions on how and where to return the product.

- Ensure that the product is securely packed and that a copy of the invoice or proof of purchase is included with the return shipment.

- Returns and exchanges will be processed within 3–5 business days after the returned item has been received and inspected.

Return Shipping

- Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

- Gumvits is not responsible for products lost or damaged during return transit.

Refunds

- Once the returned item has been received and inspected, eligible refunds will be processed within 3–5 business days.

- Refunds will be issued to the original payment method or to a designated bank account, where applicable.

- Shipping charges are generally non-refundable unless the return is the result of an error on the part of Gumvits.

- In case the product is shipped back to our store via courier, the payment will be transferred to your online bank account (that you will have to provide us by emailing at contact@gumvits.pk)

Damaged or Incorrect Orders

- If you receive a damaged, defective, expired, or incorrect product, please contact us immediately with your order details and photographs of the item. We will review the issue and arrange a replacement, exchange, or refund as appropriate.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact the Gumvits customer support team and include your order number for faster assistance.

In case of any issues/concerns, please write to contact@gumvits.pk with your order number in the subject.

How to Order

Placing an order on Gumvits Store is fairly simple and pretty self explanatory, however, below are the detailed steps on how you can place an order online.

• Click on the product and go to the detail page of the product that you want to order.
• Click on Add to Cart button on the product detail page. (Click on Keep Shopping if you want to add more product to your order by following the above steps).
• Click on Proceed to Checkout.
• Add your personal details including your address for delivery of your order.
• Click on Continue to Payment.
• Select Payment Option (Cash On Delivery | Credit Card).
• Click on Place Order.